Educational: Teachers and students can obtain their serial number from the Adobe Educational website.Registered serial numbers: If you have registered your serial number with an Adobe ID, this serial number is in your account under the Adobe ID.During all Online Store download orders, the serial number is automatically registered to your account. Retail customers can obtain their serial key through their account as well. The Adobe Store sends the receipt to the email address you used as your Adobe ID when you purchased the product. Retail electronic download : The serial number is in the email receipt from the Adobe Store.Retail DVD: The serial number is on the back of your DVD case.Here is where to find your serial number: Use the serial number to claim ownership of your Adobe Creative Suite product. Once the software is removed Jenna, then you can use the link offered in message #3, to download a fresh copy of the Master Collection CS6 for Mac OS installation files.Creative Cloud does not use serial numbers, instead users sign in with their Adobe ID.Įvery Adobe Creative Suite product you purchase comes with a serial number. The previous Creative Cloud installation left in place upgraded components that can only be removed by completing the two steps above. Once you have ran the uninstallers for all Adobe products and the CC Cleaner you will be in a position to install Creative Suite 6 successfully. Download and run the CC Cleaner tool - Use the Creative Cloud Cleaner Tool to solve installation problems.Run all available Adobe uninstaller in the Applications/Utilities/Adobe Installers folder.To resolve this please complete the following steps: When it is time to install Master Collection CS6 you will need to use the workaround of using the Terminal to begin the installation process.Īt the moment Jenna your previous installation of Creative Cloud is likely interfering with the licensing of Creative Suite 6. Please make sure to bookmark the workaround referenced by Ned in message #2 of this discussion.
you must use the suite's installation file (and you can choose to only install one program from the suite). that won't work even though photoshop is included in that suite. eg, using a cs6 suite serial number with a photoshop cs6 installation file. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number. Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.
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